Comcast using Twitter to Respond to Consumer Complaints
April 8, 2008 8:04 am Comments Off
I don’t think it’s any secret that Comcast has an image problem. I have to give them some credit for trolling Twitter (or more likely going a Tweetscan), and responding directly to consumer complaints with e-mails and phone calls from the executive’s offices.
Do you see the value now?
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Tags: Comcast, marketing, micromedia, public relations, Twitter
Categorised in: Comcast, New Media, posterous, Social Media, Twitter
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