Category Archives: Comcast

Comcast Woes

April 21, 2008 – 11:39 am

I thought maybe Comcast was “getting it.” They seemed to be on the cutting edge of responding to consumers’ needs by monitoring Twitter and blogs for complaints–and then responding to them.
Unfortunately the problems seem so pervasive that a simple campaign of Google Alerts and Twitter monitoring can’t fix them. The question remains then, is Comcast [...]

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Comcast using Twitter to Respond to Consumer Complaints

April 8, 2008 – 8:04 am

I don’t think it’s any secret that Comcast has an image problem. I have to give them some credit for trolling Twitter (or more likely going a Tweetscan), and responding directly to consumer complaints with e-mails and phone calls from the executive’s offices.
Do you see the value now?

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