Tony Thomas » Comcast http://anthonygthomas.com Father to two, husband to one, web developer and musician. Fri, 27 Apr 2012 19:26:08 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 Comcast Woes http://anthonygthomas.com/2008/04/21/comcast-woes/ http://anthonygthomas.com/2008/04/21/comcast-woes/#comments Mon, 21 Apr 2008 17:39:53 +0000 admin http://anthonygthomas.com/?p=28 I thought maybe Comcast was “getting it.” They seemed to be on the cutting edge of responding to consumers’ needs by monitoring Twitter and blogs for complaints–and then responding to them.

Unfortunately the problems seem so pervasive that a simple campaign of Google Alerts and Twitter monitoring can’t fix them. The question remains then, is Comcast committed to truly listening and meeting consumers’ needs or are they just trying to cheaply control their image? I wish it were the former. I think it’s the latter.Similar Posts:

]]> http://anthonygthomas.com/2008/04/21/comcast-woes/feed/ 0 Comcast using Twitter to Respond to Consumer Complaints http://anthonygthomas.com/2008/04/08/comcast-using-twitter-to-respond-to-consumer-complaints/ http://anthonygthomas.com/2008/04/08/comcast-using-twitter-to-respond-to-consumer-complaints/#comments Tue, 08 Apr 2008 14:04:44 +0000 admin http://anthonygthomas.com/?p=18 I don’t think it’s any secret that Comcast has an image problem. I have to give them some credit for trolling Twitter (or more likely going a Tweetscan), and responding directly to consumer complaints with e-mails and phone calls from the executive’s offices.

Do you see the value now?Similar Posts:

]]> http://anthonygthomas.com/2008/04/08/comcast-using-twitter-to-respond-to-consumer-complaints/feed/ 0