MinneWebCon 2008

I spent a great day at MinneWebCon yesterday talking with and meeting other folks in the industry at The Big U where I work and elsewhere.

It was really a good event for those of us in Minneapolis who are interested in current and emerging web technology. The interesting this to me is how much Twitter added to the experience for those of us participating.

If you weren’t monitoring things on Twitter, you really missed out on an ongoing conversation. The most obvious observation is that there was a general air of excitement about the event and a lot of people were merely expressing that sentiment in real time. That had one benefit: I was able to get a sense of what was happening in sessions that I was not attending. At least once it influenced my decision to bail out of one session in favor of another.

The second, perhaps more valuable thing about Twitter at the event was a stream of continuous feedback. We were not 30 seconds into the conference before someone was commenting on the @klayon’s introduction. Tracking “#minnewebcon” from my cell phone was like having an ear to the wall. The best part about that? The organizers of the event responded directly to me about a couple of comments I made. They were paying attention and that’s important.

There will be more formal methods for providing feedback in the next few days, but if you want to troubleshoot the problems in real-time and address them, Twitter is your friend.

Access to Free Music and Emotional Connections

Last week after recording a podcast for Minneapoliscast with Stook, Steve McPherson, Kyle Matteson, Sam Keenan and Peter Lochner, we discussed (off mic) McPherson’s post on the Reveille blog regarding “classic albums”. Stook made the point that there’s such easy access to music now that consumers don’t have the same emotional connection with artists as they did when a new album was highly anticipated and no one heard it before the release. Now CDs are often widely available through peer to peer networks before the release.

This poses a new challenge for recording artists. That is: How do you establish an emotional connection with your fans when there is no delayed gratification?

In the past I had been a very brand loyal consumer with regard to music. There were a handful of bands I enjoyed intensely and I focused on buying their entire catalog and researching their various influences. Now when I go back and listen to some of those same records, I realize that some of them are not as good as others. That seems like an obvious observation, but thirteen years ago, I would have had a hard time admitting that anything by Son Volt, for instance, was bad–or even less-than fantastic. Now for me, some of those releases are a little inconsistent.

I think part of the reason that has changed for me is that I have lots of music to sort through every month. I buy it get it from friends, music blogs, the library and occasionally a local artist will send a CD to me for Minneapoliscast for review. Sorting through all of that music has forced me to change how I listen to music now. Now I’m much less loyal, but listen to a much wider variety of artists with a more acute ear. If I’m presented with a bunch of new music to check out, I generally put it in an iTunes playlist and listen to it at work. Then I proceed with my day and wait for something there to catch my attention. If I take the time to look up from what I’m doing and look to see who it is, I know I’ve got myself a winner.

The point is that recording artists have to be clever in a market like this when it comes to establishing the kind of emotional connection that will turn listeners into fans. Fans who will follow them and maybe, reserve judgment on occasion. Just like I used to do in high school and college.

So how do you do it?

  1. Touring
    Minneapolis is one of the few cities where a good band can find gratification without touring. Notice I said gratification, not compensation. Compensation requires touring and even then you’re going to have to do it for a long time before you make more than gas money.
  2. Social Media
    Myspace, Facebook, Twitter, Wordpress, Blogger, you name it. Blog it. Podcast it. Twitter it. Then respond. If someone makes a comment on your blog. Respond to them. Then you’ve got a friend. Friends come to shows and buy your stuff. There has never been a better time for independent artists to establish a fanbase this way.
  3. Give up on CDs. Sell t-shirts.
    CDs are a losing game. Know that going in. T-shirts and other merchandise are better money-makers. Think of your CD like a razor. Give it a way or sell it for cheap. A lot of those folks will come to your shows or buy t-shirts and your margins are better there anyway.

Other ideas?

Transparency

A thought struck me yesterday as I was toying with drop.io. Terms like cellular, mobile, and web 2.0 are slowly going to fade. The key to new social media is transparency. Usability is going to be a barrier to overcome so that the user doesn’t feel like they are taking a series of steps on a phone, but instead feel like they’re making instantaneous connections without thinking about it at all.

Twitter is cool, but some of the more advanced mobile features are like little command line commands. Technology people are cool with that and early adopters are willing to learn it, but what about a 14-yr old? Bringing those services to those consumers is going to require a big improvement in the UI and probably take a lot more bandwidth.

A phone or computer is still a relatively crude device when you consider the number of steps it takes to accomplish a task. After a while it feels natural, but for a lot of day-to-day things, it could be a lot simpler. We’re just not there yet. We’ll get there. Apple took a step in the right direction with the iPhone when they totally disregarded all current phone interfaces. Even that is only the beginning.

Google’s AppEngine

Last week Google announced it’s AppEngine. It took a couple of days and a conversation with a friend to realize some of the potential for this service.

Google’s AppEngine service is a framework for developing web-based applications. Google provides free hosting for anything built with it. Right now Python is the only supported language, but Ruby and PHP are on the horizon.

What if someone built a new music distribution application using Google’s AppEngine? A savvy developer could create an easy-to-use application for bands to create sites with the means to upload, share or sell mp3 downloads (or FLAC or whatever). Tie it in with Google’s Checkout service and you’ve got a winner.

How long before someone develops a social networking application that makes Facebook mute using Google’s AppEngine and social networking framework? Or tie in to Google’s mobile technology? Say what you will about Google holding the keys. They certainly exhibit vision. Big as they are, I think this is only the beginning. Dark fiber anyone?

Go Mobile Young Man!

I’ve previously commented that mobile technology is the next frontier in the technology sphere. It seems that Mike Arrington at TechCrunch agrees. Look for the next tech boom to be in mobile technology. It’s going to connect us in ways we never dreamed possible.

In the mid nineties when what we know as the web was overtaking the Gopher procotol and computers were entering homes and lifestyles everywhere, there was some talk about the dehumanizing effect of the personal computer. Baby Boomers were worried that the kids would spend too much time isolated in front of the computer screen. That notion seems so quaint now.

Comcast using Twitter to Respond to Consumer Complaints

I don’t think it’s any secret that Comcast has an image problem. I have to give them some credit for trolling Twitter (or more likely going a Tweetscan), and responding directly to consumer complaints with e-mails and phone calls from the executive’s offices.

Do you see the value now?

Radiohead’s Chicken & Egg Marketing Conundrum

Radiohead does it again. By now you’ve probably heard that Radiohead is offering the raw tracks of their “Nude” single for remixing. A few years ago this sort of thing would not have been possible, but with advent of GarageBand and other free and low-cost digital audio suites, thousands of people can participate and engage with Radiohead’s music in a new and exciting way. I haven’t purchased the tracks yet, but I’m about one visit to the iTunes Music Store away from doing it.

Radiohead has been able to position themselves at the forefront of this new model of distribution. So far it’s been very successful for them, but can other artists leverage this same concept as successfully? Probably not. Radiohead has a huge and extremely devoted fanbase already in place. It’s arguable that anything they do is going to be successful.

Still, I think the concept is still new enough that independent artists can use the same idea to connect with their fans. I used to be in an indie band called Anchorhead. In 2001 and 2003 we gave both our CDs away on our website for free before either one was released. Our fans and friends were familiar with our songs before the CDs came out and would often sing a long in the crowd. They also bought other merchandise, such as t-shirts and posters. We didn’t get rich, but we weren’t setting out to do so. A more serious band could replay that scenario in cities around the country. There’s still a lot of work to be done for independent recording artists to gain a following, but with the right combination of good music and new distribution models, there is a myriad of ways to establish ongoing communication, feedback and personal connections with fans. Radiohead brings that to popular culture. Indie bands can bring it to their friends.

Will Twitter Get Benched?

The Industry Standard put Twitter on it’s “predicted to fail” list.

Failings: There’s no compelling reason for most people to use it, and many existing services — ranging from AIM to FriendFeed to social networks — have overlapping functionality. And how is it supposed to make money?

That’s the $10,000 question isn’t it? (Pun intended.) Where’s the money in it?

When I was a senior in high school (in 1988), a teacher once told me that in the near future information would be the key factor in success and power. It sounded good, but I didn’t quite get what he was talking about at the time. Now look at us. Google is the case and point for what he was talking about.

The information contained in Twitter is not as voluminous as what Google has to offer, but it’s immediate. I know within seconds if someone is tweeting about something I’m tracking on Twitter. Seconds. It doesn’t take a lot of imagination to figure out a potential use for that information. And the last I checked, Twitter was still the most popular of the micromedia sites out there. I think it could go somewhere. You?

Amazon.com Announces TextBuyIt

Cell phones are quickly becoming the new frontier in emerging technology. I’m told that smart phone adoption rates are much higher in Japan and Europe. Here in the U.S., things are just heating up. Yesterday Amazon.com announced TextBuyIt, a service that will allow you to compare prices by sending a text message. Amazon sends a message in return with pricing info on the product in question w/ an option to buy from them on the spot.

Amazon TextBuyIt, which launched late Tuesday, lets people text the name of a product, its description or its UPC or ISBN to 262966 (that’s “Amazon” on the keypad) from anywhere their cell phones work - including from inside physical stores.

If Amazon stocks matching items, the service returns two results at a time. Shoppers can immediately buy one of the first two the selections by texting back the number “1″ or “2,” or they can ask for more by texting the letter “M.”

Paypal announced a similar service last year. Paypal offers more possibilities for independent retailers whereas Amazon’s service is a direct challenge to big box retailers. The only thing the two have in common is leveraging mobile phone technology. Therein lies the key. Terms like Web 3.0 will quickly become obsolete as mobile technology continues to emerge. What we’re going to see is a combination of traditional internet technology combined with mobile technology. What we consider “Web” is quickly moving beyond fiber optics and phone lines and is combining with wireless internet and cellular. Phones are cheap in comparison to computers. Their mobility makes communication even more instantaneous in an era where a story is old seconds after it first appears.

I never fully realized the appeal of this instantaneous communication until this year’s SXSW Interactive conference. I was following someone from Minnesota who was there and witnessed the takeover of a panel that was facilitated by backchannels created in Twitter and Meebo. I didn’t get a detailed account, but sitting in my office in Minneapolis, I was privy to something very interesting occurring in Austin, TX. I’ll be very surprised if I don’t read about it in Wired next month.

Last month I saw Matt Dickman speak and in part of his presentation, he covered the timing of information released about the 35W bridge collapse. It turns out that word got out via Twitter before traditional media had a chance to start reporting on it.

Two days ago, @chuckumentary reported on an oil spill via Twitter as it happened. The whole phenomenon has exciting implications for consumers, marketers, citizen journalists and friends. The connections no longer require us to be tethered to a computer. If you haven’t tried it, you have no idea how appealing that is.

Upgraded to Wordpress 2.5

Wordpress 1.x was the first CMS to get me to move away from my old home-brewed CMS I used to use for blogging. Yesterday I upgraded this blog to Worpress 2.5. Even though you can’t see it, the admin area has a whole new look and support for audio and video in posts. I’m going to upgrade Minneapoliscast next to see how well it works with a podcast. Then a handful of other sites including the site I maintain for work.

This is my first post with the new interface. It’s taking a little getting used to, but once I figure out where everything is I think I’ll like it. I can’t say I can give Wordpress a fair review in comparison to other CMS’s since I’ve never used Movable Type, Joomla, Drupal or any other of a cornucopia of blogging applications and content management systems.

Anyone else have experience with these others? How do they compare?