Access to Free Music and Emotional Connections

April 14, 2008 – 12:00 am

Last week after recording a podcast for Minneapoliscast with Stook, Steve McPherson, Kyle Matteson, Sam Keenan and Peter Lochner, we discussed (off mic) McPherson’s post on the Reveille blog regarding “classic albums”. Stook made the point that there’s such easy access to music now that consumers don’t have the same emotional connection with artists as [...]

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Comcast using Twitter to Respond to Consumer Complaints

April 8, 2008 – 8:04 am

I don’t think it’s any secret that Comcast has an image problem. I have to give them some credit for trolling Twitter (or more likely going a Tweetscan), and responding directly to consumer complaints with e-mails and phone calls from the executive’s offices.
Do you see the value now?

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